Winter Preparedness: Protecting Your Pipes & Facilities from a Hard Freeze

While winters in Texas are generally mild, we all know that sudden cold fronts can strike without much warning. Homes and businesses—especially in regions like Houston—may not always be equipped to handle a hard freeze. In this issue, we’ll review how freezing conditions can damage pipes and facilities, and highlight the proactive steps we take to protect your systems and maintain smooth operations during extreme cold.

UNDERSTANDING FREEZING TEMPERATURES VS. HARD FREEZES

When temperatures dip below 32°F, it’s considered freezing. Brief periods at this temperature typically cause little to no harm. However, when temperatures fall below 30°F for eight hours or longer, that’s classified as a hard freeze—and it can wreak havoc on exposed lines, irrigation backflow preventers, and other critical water and wastewater components.

As water freezes, it expands, which can lead to burst pipes, water loss, and costly repairs. The aftermath can extend beyond plumbing, resulting in damage to flooring, drywall, furniture, and personal belongings. Even galvanized pipes—while less prone to bursting—can suffer internal separation, creating weak points where corrosion can develop and leaks can form later.

To prevent these issues and keep our customers’ facilities operating reliably, Inframark takes a proactive stance. Our teams monitor forecasts, drain vulnerable lines, secure outdoor fixtures, and provide guidance to our customers on how to prepare for and respond to hard freezes.

HOW TO PREPARE YOUR HOME

A few simple steps can make a big difference when freezing temperatures are in the forecast:

  • Disconnect garden hoses from outdoor spigots. If frozen, don’t move them—they may crack.
  • Wrap exposed pipes and outdoor faucets using foam insulation or spigot covers. Supplies sell out quickly, so plan ahead.
  • Insulate attic pipes, especially those near eaves, as they’re more exposed to cold air.
  • Check water meter lids to ensure they’re securely closed, keeping out freezing winds.
  • Shut off and drain irrigation systems at the backflow preventer, then wrap and insulate them.
  • Gather materials early—foam wrap, heat tape, and insulation kits are often in high demand before a freeze.

If supplies are limited, you can use towels and duct tape as temporary insulation. The most reliable way to avoid freeze damage is to shut off and drain exposed lines, especially irrigation and backflow systems. For households that need running water, periodically running indoor faucets can help keep water moving and prevent ice buildup. Small heaters, heat lamps, or heat tape can also provide localized protection—just use them safely and avoid overloading circuits.

WHEN AND WHERE TO PREPARE FOR A FREEZE

Freeze preparation is a year-round responsibility, not just a last-minute task. Regularly check insulation and protective coverings throughout the winter months. When a cold front is on the way, monitor weather updates for timing, duration, and severity of the freeze. Staying informed and proactive is the best defense against costly damage and downtime.

HOW INFRAMARK PREPARES

Water and wastewater facilities face the same freeze risks as homes—but with much higher stakes. At Inframark, we take a systematic approach to winterization, considering the what, when, where, and how of freeze protection.

Each fall, our teams conduct Freeze Protection Audits to identify vulnerable assets and plan protective measures. Among the components we wrap and insulate are:

  • Above-ground valves
  • Sensor lines
  • Sight glasses for hydropneumatic tanks
  • Backflow preventers
  • Blow-off valves
  • Chemical feed lines
  • Drip oilers for wells
  • Exposed water lines
  • Heaters in control rooms and cabinets

Our objective at Inframark is to complete the winterization process by October, ensuring that all vulnerable components are properly wrapped and insulated to prevent freezing damage. The Operator conducts a freeze protection audit and submits it to their manager, who then conducts a site walk with the Operator to confirm that all potential freezing hazards have been addressed. Taking proactive measures to prevent freeze damage is far more cost-effective than dealing with the consequences afterward. Winterizing all susceptible areas is essential, ensuring a safe winter season for all.

New Billing Portal: Please Re-enroll for Auto-Pay

Inframark is moving to new billing software and online customer portal. Please read on to learn how this will be changing how customers remit payments for monthly water usage.

You will have received an email from WaterDistrict-Inframark@Starnik.net with a link that will take you to Inframark’s portal where you can obtain your new account number, set up a new billing profile, review your bills on line, schedule auto payments, and more.

Depending on how you currently pay your water bill, you will need to take different action. Below, we have summarized the changes for each method of submitting payment:

  1. If you currently pay thru Inframark’s online portal, manually or via Auto-Pay, you will need to follow the link in the email sent to you from WaterDistrict-Inframark@Starnik.net to set up a new billing profile. If you do not see the email, please check your spam/junk folders.
  2. If you pay via check, the address to mail the check to has changed, so if you don’t use the payment coupon and provided envelope, please ensure your payment is mailed to the new address.
  3. If you pay through your bank, you will need to update your account number, which can be obtained by contacting Inframark’s Customer Service Number, or and the address the bill is being sent to.

The new pay-to address is:

Fry Road MUD
P.O. Box 3264
Houston, Tx 77253-3264

If you have questions, contact Inframark Customer Service at (832) 467-1599 or email to CustomerService@Inframark.com.

🗑️ Holiday Trash & Recycling Schedule Update from Best Trash

🎁 Season’s Greetings!
Best Trash wishes everyone a joyful and safe holiday season — thank you for allowing us to be a part of the community!

🚫 No Collection Dates


♻️ Extra Recycling Tip

Overflow recycling may be placed in:

  • Clear bags
  • Cardboard boxes clearly marked “Recycle”

⏰ Important Reminders for all Customers!

  • Place bins at the curb by 7:00 AM on your scheduled day.
  • Pickup may be earlier than usual (lighter volume).
  • Or delayed due to increased holiday waste.

🙏 Thank you for your cooperation as our crews work hard to keep everything running smoothly!

2025 Tax Rate Set

The Board of Directors of Fry Road MUD (the district) voted to adopt a MUD Property Tax Rate of $0.32825 per $100 valuation for the 2025 tax year.  Please keep in mind this rate is for the district only.

The district has authorized Bob Leared Interests, the tax assessor-collector, to mail duplicate tax statements in January 2026. These statements will be mailed to homeowners whose original tax statement was requested by and mailed to a mortgage company AND remains unpaid at the time of the January mailing.  If you receive a DUPLICATE TAX STATEMENT, this is your reminder to contact your mortgage company to ensure timely payment of your MUD taxes by January 31, 2026.

**The Fry Road MUD tax statements contain a QR code.  When scanned with a smartphone, the QR code links directly to the account on the tax assessor website where payment can be made.**

You can view, make payments, and print receipts for the district property taxes online at www.bli-tax.com.   There is an additional processing fee when making online payments.  E-check payment processing fee is only $1.00.

The BLI website is not associated with any DOXO website.  If paying your taxes using a DOXO website, you will incur higher processing fees.

In addition to paying online, payment can be made by calling OPAY Customer Service at (800)487-4567 between the hours of 7:00 am and 7:00 pm CST.  Select the customer service option, then tell the representative you are calling to pay TEXAS taxes.  You will then need to provide your entire account number which begins with “163” There is an additional processing fee when making payments by phone.

If you have not received your 2025 Fry Road MUD tax statement by the end of November, and you are unable to locate your account online at www.bli-tax.com, please contact the tax assessor-collector at 713-932-9011 to discuss your tax account.  Failure to receive a tax statement will not extend the delinquency date of February 1, 2026, and does not meet the legal requirements to waive penalties or interest which will be added if payment is not made in full by the due date.

One Creek West, Inc

One Creek West is working in various ways to improve the livability of our area. Examples of what they do are:

  • Working to remove commercial trucking in our neighborhood,
  • Working with Harris County Precinct 4 on infrastructure projects (sidewalks/shared use paths/trails),
  • Flood mitigation,
  • Economic redevelopment along Fry Road.

Check out their website: https://onecreekwest.org. See their mission statement below:

One Creek West is a non-profit community organization, dedicated to advancing the quality-of-life objectives of our shared community in West Houston’s extraterritorial jurisdiction.

See the One Creek West Newsletter for updated information on projects completed, in progress, and / or in planning.

Mission Statement

Fry Road Municipal Utility District, through the dedication of its Directors and Consultants, is committed to providing the highest quality of water and sewer service at the most economical costs to its customers and taxpayers.

The Board manages the District’s assets so unexpected expenditures do not translate into higher taxes for Fry Road MUD residents and businesses. Fry Road MUD residents and businesses are recipients of some of the lowest tax rates and water rates in the area.

Read about the District’s services, projects and history.
(Updated July 6, 2023)

The 2024 Atlantic hurricane season is the current cycle of the annual tropical cyclone season in the Atlantic Ocean in the Northern Hemisphere. The season officially began on June 1, and will end on November 30. Review the Harris County Precinct 4 Hurricane Preparedness page.

Notice of Public Hearing on Tax Rate: October 21, 2025

A public hearing for Fry Road Municipal Utility District to discuss the proposed tax rate for the 2025 tax year will be held on October 21, 2025, at 4:00 p.m. The hearing will take place at Fry Road Municipal Utility District Administration Building, 20111 Saums Road, Katy, TX 77449.

For more detailed information, including the official notice and tax comparison tables, please refer to the official notice.

Notice of Public Hearing on Tax Rate – October 15, 2024

The Fry Road Municipal Utility District (MUD) will be holding a public hearing on the proposed tax rate for the 2024 tax year. Here are the important details:

Date and Time:
October 15, 2024, at 4:00 PM

Location:
Fry Road MUD District Administration Building
20111 Saums Road, Katy, TX 77449

Tax Rate Analysis

The proposed tax rate for 2024 is $0.32661 per $100 of property value, a slight decrease from last year’s rate of $0.32782 per $100. This represents a 0.36% decrease in the overall rate.

  • Average appraised residence value increased from $210,732 last year to $228,228 this year.
  • For an average homestead, the tax bill would increase from $552.65 to $596.33, reflecting a 7.9% increase in actual taxes paid.

If the proposed rate increases taxes on the average homestead by more than 3.5%, an election may be required unless the adopted rate stays below the voter-approval rate of $0.32661.

For More Information

To learn more about your property taxes or access the tax rate details, visit Texas.gov/PropertyTaxes. You can also refer to the full document for a detailed breakdown of rates, values, and changes affecting your tax liability for the year 2024.

For additional details, please review the attached document.